SanoKala is an online toy shop run from Kalanki, Kathmandu. This page explains what we collect when you use sanokala.com, why we collect it, and what we do not do with it. It is written to be read, not to be skipped.
What we collect
When you place an order. Your name, delivery address, phone number and email address. We need these to pack the parcel, get it to your door and reach you if something about the order is unclear. If you pay by bank transfer or QR, we also see the payment reference you send us.
When you create an account. Your email address and a password. The password is stored scrambled, so nobody at SanoKala can read it, and we will never ask you for it.
When you save toys to your wishlist. The list of toys, kept in your own browser if you are not signed in, or against your account if you are.
When you message us. Whatever you write to us on WhatsApp, through the contact form or by email, along with your phone number or email address so we can reply.
Automatically. The basic technical information every website receives: your IP address, your browser and which pages you opened. We use it to keep the site working and to see which toys people are looking at, not to build a profile of you.
What we never collect
We never take card numbers or banking passwords on this website. Cash on delivery is handed to the rider. Bank transfers and QR payments happen inside your own banking app, and all we ever see is the reference or the screenshot you choose to send us.
We do not collect information about children. SanoKala sells toys for children, but the shop is for the adult buying them. Please do not let a child place an order or create an account.
Who else sees it
- The delivery rider or courier gets your name, address and phone number. Nothing else.
- Our hosting provider stores the website and its database on our behalf.
- Meta (Facebook and Instagram) may see that you visited a page if you arrived from one of our ads, in the same way it does for any advertiser.
We do not sell your details, we do not rent them, and we do not pass them to anyone else who wants to sell you something.
Cookies
The shop uses cookies to remember what is in your cart, to keep you signed in, and to hold your wishlist. Without them the cart empties every time you open a new page. You can clear or block cookies in your browser settings, but the cart and the wishlist will stop working if you do.
How long we keep it
Order records are kept so we can answer questions about a past order and keep our own accounts straight. Account details are kept for as long as you have an account. Messages are kept while the conversation is useful.
Your choices
Write to hello@sanokala.com and you can ask us to show you what we hold about you, correct anything that is wrong, or delete your account and its details. We will do it, and we will not make it difficult. Order records we are required to keep for our accounts are the one exception, and we will tell you if that applies.
Changes to this page
If we change how any of this works we will update this page. The date below tells you when it was last touched.
Contact
SanoKala, Kalanki, Kathmandu, Nepal
Email: hello@sanokala.com
WhatsApp: 9740838978
Last updated 28 August 2026.